My rights

Household consumers have the following rights:

  • The right to conclude a contract with a gas supplier
  • The right to be informed
  • Various payment options
  • The right to switch supplier
  • Advance Metering Infrastructure
  • The right to last-resort supply
  • The right to determine whether a particular person falls within the definition of a protected customer
  • The right to legal remedies
  • Single bill
  • Quality of supply
  • Protection against disconnection
Meta information
Display date
09.12.2014 14:30
Modified date
16.03.2015 11:03
my rights rights household consumer
Household consumer Natural gas Distribution Service quality Single point of contact Retail market